Refund Policy

Last updated: November 6, 2026

PassCheck Photo packs (Single Photo Pack and Family Pack) are one-time purchases — there are no subscriptions and nothing auto-renews, so there is never a renewal charge to dispute. If something goes wrong with a purchase, here is how refunds work.

Purchases in the iOS app (Apple in-app purchase)

• Payments are processed by Apple, and refunds for App Store purchases are decided and issued by Apple under Apple's refund rules.
• To request one, go to reportaproblem.apple.com, sign in with your Apple account, and select the PassCheck Photo purchase.
• We cannot issue refunds for App Store purchases directly, because Apple handles those payments.

Purchases on this website

• If you bought a pack on this website and have not yet downloaded an export, email us within 30 days of purchase and we will refund you in full to your original payment method.
• If you have already downloaded an export but the files were defective or unusable (for example, a corrupted file or the wrong dimensions), contact us — we will fix the files or refund you.
• Because a downloaded export is a finished digital product, purchases are generally not refundable after a successful download other than in the case above. This does not affect any rights you have under applicable consumer law.

How to reach us

Email support@passcheckphoto.app with your order email and a short description of the problem. We reply within 2 business days. Approved website refunds are issued to the original payment method, and timing depends on your bank or card issuer.

A note on application outcomes

A refund covers the purchase of our software. Whether a government agency accepts a photo or an application is that agency's decision and is outside our control, as explained in our Terms of Service — a pre-check is a measurement against published specifications, not a guarantee of acceptance.